FAQs

SHIPPING POLICY & PRICING

What payment methods do you accept?

Casa Bosques accepts all major credit cards (i.e: Visa, Mastercard, Discover, and AMEX).

When will my order ship? Will I receive an order confirmation?

We’re open Monday-Friday, 9-5p EST. We are closed on weekends and all major U.S. holidays. Orders are processed within 2-7 business days and before 12pm EST. 

After a successful checkout, you will receive an email confirmation. Please check your SPAM folder if you do not receive. Casa Bosques does not ship orders with pricing information.

Sign up for a casabosques.co account to access order information, or check your confirmation email.

When will my order ship? Will I receive an order confirmation?

We charge standard rates via UPS for shipping and handling within the US based on the destination and weight of the order. We offer both ground and air freight rates, you will be able to view the options during checkout.

Once your order is processed, you will receive a shipping confirmation email from us with your tracking number. Please check your SPAM folder if you do not receive. 

Do you offer same-day shipping?

Not at this time, but check back soon!

Do you offer international shipping?

To best serve our customers, we are limiting our shipping to the US. Our international customers can be served by a number of our retail partners, please email hola@casabosques.co with your country of origin and we would be happy to direct you. 

Can I ship to a P.O. Box or an APO/FPO address?

We do not ship to P.O. boxes. In most cases, we can fulfill orders to APO/FPO boxes. Do not enter a P.O. box during checkout as it stalls the order processing, a representative will have to reach out to correct the address.

Do you ship chocolate during warm weather or to warmer parts of the country?

Casa Bosques reserves the right to charge a $15 shipping fee when shipping to warmer parts of the country. We select the appropriate packing materials such as heat-tempered, insulated boxes and frozen gel packs to ensure that your order arrives in perfect condition. 

What are other restricting temperature concerns?

Casa Bosques advises against chocolate deliveries to warmer countries during summer months (generally April through mid-September) or to destinations higher than 20 degrees centigrade. Chocolate confections are subject to temper or alter from their original form under unstable conditions. We cannot accept responsibility or offer any guarantees as we cannot control temperature conditions. 

RETURNS POLICY

We do not accept returns for any purchases of chocolate, regardless of whether the package is unused or used. However, if your chocolate order arrives damaged or unsatisfactory in any manner, please contact us immediately at hola@casabosques.co. 

 

PRODUCT INFORMATION

What do the percentages mean on each bar of chocolate?

The percentage is an indicator of the intensity or mildness of the chocolate. It’s a matter of preference and taste, not percentages. Choose your own favored varieties!

How long will my chocolates stay fresh? How should I store chocolate? 

All Casa Bosques chocolates are labeled with a "Best By" date. Products kept beyond this recommended date may undergo texture, flavor or other changes. We recommend you store your bars in a cool, dry environment and avoid heat or moisture at all costs. As a general rule, we do not recommend storing your Casa Bosques chocolates in the refrigerator, but in a cool, dark pantry. 

Maintain freshness after opening by storing at temperatures that do not exceed 65F (18C). Avoid heat, humidity, and direct sunlight. To store chocolate for a longer duration, wrap the package in plastic, close tightly, and refrigerate.

Do your chocolates contain soy? Are they gluten-free?

Our chocolates are made in facilities that handle soy and gluten and other allergens. We do not add preservatives or emulsifiers to our products, and we avoid cross contamination in all ways possible.

None of our current chocolates contain soy. Our Speculoos Cookie bar contains gluten.  

Do your chocolates contain dairy?

Our Caramel and Speculoos Cookie bars contain dairy. Our chocolate is produced in facilities that handle allergens like dairy and tree nuts. 

Do your chocolates contain nuts?

Our Castile Flower with Pistachio bar, chocolate covered almonds and cashews contain tree nuts. Our chocolate is produced in facilities that handle tree nuts.

PRESS INQUIRIES

For press inquiries, please email hola@casabosques.co for further assistance.